Refund policy

Refund policy

At Haddad Collection, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns
You have 7 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt
  • Non-Returnable Items
  • Certain items cannot be returned, including:
    Sale or clearance items

How to Initiate a Return
To start a return, please contact us at:

Email: fatemeh@haddadcollection.ca

Please include your order number and reason for return. We will provide you with return shipping instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error
We recommend using a trackable shipping service
We are not responsible for items lost or damaged during return shipping

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5-7 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable (unless we made an error)
  • Please note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges
If you need to exchange an item for a different size, color, or product:

  • Contact us at fatemeh@haddadcollection.ca
  • Return the original item following our return process
  • Place a new order for the replacement item 


Damaged or Defective Items
If you receive a damaged or defective item:

  • Contact us immediately at fatemeh@haddadcollection.ca
  • Include photos of the damage or defect
  • We will arrange for a replacement or full refund at no cost to you

Late or Missing Refunds
If you haven't received your refund after the processing period:

  • Check your bank account again
  • Contact your credit card company (it may take time for the refund to post)
  • Contact your bank

If you've done all of this and still haven't received your refund, contact us at 

fatemeh@haddadcollection.ca

If you have any questions about our Refund Policy, please contact us:
fatemeh@haddadcollection.ca